Night Vision Web - Terms & Conditions

Privacy & Security
We realize importance of your privacy and therefore never do we sell or exchange your information with anyone. Your on-line credit card orders processed through our web site with Secure Socket Layer, which uses a state of the art security technology to protect your sensitive information. We never keep your credit card information on file. We also encourage you to order on-line as it is completely safe and secure. If you are not ready to do so at this time, call us at 1-800-561-2345 to place your order over the phone.

 

Ordering & Payment Methods for State and Federal Clients

We accept purchase orders and contracts directly or through the CCR system. Standards payment terms are "Net 30". However, we gladly accept Government issued Purchase Cards (GPCs), ACH deposits and checks.

 

Payment Methods - Private Individuals/Companies

Qualified orders from private individual and companies can be paid with major credit cards, personall or company checks, certified (cashiers) checks or via wire transfer directly to our bank account. We do not accept Purchase Orders or grant "Net 30" terms to private individuals or companies unless the order is made on behalf of State or Federal Government and accompanied with written authorization. Please email (support@nightvisionweb.com ) or call us toll-free at 1-800-561-2345 for payment info details.  Note, that all orders/transaction are subject to funds availability. It might take anywhere from 24 hours to 5 business days for the funds to clear the bank. Please be patient. We carefully track all payments and will ship your products immediately upon clearance of funds.

 

Ordering-Private Individuals/Companies ONLY

We highly value all of our customers, however due to sensetive nature of the products we sell, all orders are subject to initial order prequalification.  This is done to limit our liability and to protect general public, law enforcement officers and active military personnel abroad.  Therefore we reserve the right to refuse sale or service to anyone at our discretion. 

 

Return policy-State and Federal Clients

To our State and Federal Clients we offer a 30-day satisfaction guarantee period. If the product you have ordered doesn't meet your expectations we will replace it. If we are unable to offer the replacement, we will take it back. It's that simple. If the product is faulty, malfunctions or Dead On Arrival (DOA) it is subject to the terms of our warranty.

 

Return policy-Private Individuals/Companies ONLY

 

NOTE TO GENERAL PUBLIC-PLEASE READ!
We have been in business for almost a decade and value the relationship with our commercial clients. People who ordered from us before readily recommend our product to their friends or coligues.  All the products we sell are of the highest quality specifically designed for proffessional and military applications. As such, they come with all appropriate paperwork to prove its origin and performance specifications. Therefore our return policy is firm but fair and straightforward. Please do your research and learn about capability of night vision devices, what they are designed for and what they can or cannot do for you. You are welcome to call our knowledgable sales staff and they'll be more then happy to assist you. Please read our return policy bellow; by ordering from us you agree to abide by these terms and conditions.

 

Return Policy 

We offer a 15-day money-back guarantee on all products. If you are not completely satisfied with your purchase, you can return it within 15 days for refund, exchange or upgrade. Please note that the 15-day grace period begins from the time you receive the purchase and ends when you give the package to the forwarder.  To arrange for a return you will have to contact us to get a Return Merchandise Authorization number (RMA). Packages without an RMA will be rejected and sent back to sender. You’ll incur additional shipping costs to send it back to us the second time and we will not reimburse these charges. An RMA does not guarantee a refund. Issuing an RMA we agree to inspect the merchandise and resolve the matter according to the terms and conditions set forth bellow:  

 

•   We charge a 25% restocking fee on all returns/refunds-NO EXCEPTIONS!

•   There is NO restocking fee on warranty related exchanges or product    upgrades for devices with the same or equal value.

•   Declined free exchange/replacement of the faulty merchandise or incorrectly filled order will be treated as a regular return and a restocking fee will be assessed. NO EXCEPTIONS!

•   All upgrades should be completed within 30 days after you receive your order. We won't do more then 2 upgrades per client. 

•   We can only replace, upgrade or issued the credit for the units that were returned in the original condition and packaging.

•   We reserve the right to send damaged, misused, abused and obviously used merchandise back to the customer.

•   RMA # is valid for 15 days.

•   The returned merchandise must be received in our warehouse no later then 15 days from the date the RMA# was issued.

•   Customer is responsible for shipping and insurance costs associated with returning the merchandise for refund, upgrade or exchange.

•   In the case of incorrectly filled order we’ll make shipping arrangements to send the merchandise back to us.

•   Shipping charges are not refundable.

•   Returns past 15 days WILL NOT be accepted at all.

•   ALL CLEARANCE SALES, SALES OF SPECIAL ORDER ITEMS OR CUSTOM MADE UNITS ARE FINAL

 

Shipping

Standard shipping is UPS Ground. To expedite delivery we can ship 3rd Day, 2nd Day or Next Day. Other shipping methods are available per your request, please call us for details.

 

Warranty

All our products are covered by a limited 12 month  warranty (except clearance items). If the product malfunctions within 12 months of the delivery date, we'll replace it.  Should you have any problems please contact us and we'll try to help you. Eventhough, our products are rugged, built to strict military specification they are afterall highly sensitive electro-optical devices and should be treated as such. The warranty doesn't cover accedental drops, abuse and other similar types of misshaps. You are purchasing expensive professional equipment, therefore we assume that you know how to use it - warranty doesn't cover missuse. 

 

EXPORT/International Shipping
Export of the night vision equipment is strictly regulated by the Department of State or the Department of Commerce. We will not export or assist exporting directly or indirectly without a licence from the appropriate licensing body. Export of night vision equipment is strictly prohibited without a valid export license issued by the U.S. Department of State Office of Defense Trade Controls, in accordance with International Traffic in Arms (ITAR), Title 22, Code of Federal Regulations Part 120-130, and/or the U.S.